---
title: "Pre-arrival communications playbook | FlexiBooking"
url: https://flexibooking.com/blog/pre-arrival-communications-that-feel-personal
description: "A cadence of confirmation, useful info and tasteful upsells that lifts NPS and revenue per stay."
lang: en
---

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Back to blog: https://flexibooking.com/blog

Read in Italiano: https://flexibooking.com/it/blog/pre-arrival-communications-that-feel-personal

Guides: https://flexibooking.com/blog?cat=guides

# Pre-arrival: communications that feel personal at scale

The pre-arrival window is your highest-attention moment. Use it well, without sounding robotic.

April 28, 2026 6 min read

Most pre-arrival emails are noise. The few that aren't drive reviews and add-on revenue.

## The 3-message cadence

- Confirmation with practical info
- Useful nudge 7 days out
- Day-before checklist + upsell

## Channel mix

- Email for detail
- WhatsApp/SMS for time-sensitive nudges

## Keep reading

- Marketing Automation overview: https://flexibooking.com/modules/marketing-automation
- CRM & Communication: https://flexibooking.com/modules/crm-communication

#CRM: https://flexibooking.com/blog?tag=crm
#Guest experience: https://flexibooking.com/blog?tag=guest-experience
#Booking lifecycle: https://flexibooking.com/blog?tag=lifecycle

## Continue reading

### Booking Engine: a conversion playbook for direct sales

How to turn website visitors into direct bookings with a fast, mobile-first engine.
https://flexibooking.com/blog/booking-engine-conversion-playbook

### Service Management & PMS: operations without spreadsheets

Centralise resources, staff and inventory so the front line can focus on guests.
https://flexibooking.com/blog/service-pms-operations-without-spreadsheets

### Channel Manager: stop overbookings, sell everywhere

Sync availability and rates across OTAs in real time and keep parity under control.
https://flexibooking.com/blog/channel-manager-stop-overbookings

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