---
title: "A planner the front desk actually opens. — Spa del Lago ·…"
url: https://flexibooking.com/customers/spa-del-lago
description: "A boutique spa replaced a generic SaaS booking system with FlexiBooking and gave the front desk a tool that fits how they really work."
lang: en
---

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All customer stories (https://flexibooking.com/customers)

Spa del Lago

# A planner the front desk actually opens.

A boutique spa replaced a generic SaaS booking system with FlexiBooking and gave the front desk a tool that fits how they really work.

Spa del Lago

−42%

No-show rate

+19%

Average ticket

5★

Staff adoption

> “It's the first booking tool the team didn't ask me to replace within a month.”
>
> — Giulia Bianchi — General Manager

Modules in use

## Modules in use

- Booking Engine
  A native booking engine, built for WordPress.
  Learn more
  https://flexibooking.com/modules/booking-engine
- Service Management & PMS
  Plan resources, services and prices in one place.
  Learn more
  https://flexibooking.com/modules/service-mgmt-pms
- CRM & Communication
  Every customer, every interaction, in one profile.
  Learn more
  https://flexibooking.com/modules/crm-communication

More stories

## More stories

Cantina del Borgo

### From two booking tools to one workflow.

A family-owned winery replaced a Wix widget plus a manual planner with FlexiBooking, cutting admin time and lifting direct revenue in one season.

Read the story
https://flexibooking.com/customers/cantina-del-borgo

Bike Tours Roma

### OTA parity without losing the direct channel.

A growing tour operator scaled from 1,200 to 5,000 yearly bookings while keeping 60% of revenue on its own site.

Read the story
https://flexibooking.com/customers/bike-tours-roma

## Want to be the next case study?

We work hands-on with every customer — and the results show up in the metrics, not the slides.

Book a demo: https://flexibooking.com/demo
Talk to us: https://flexibooking.com/contact

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```