---
title: "Unified booking & sales history — Customer & CRM |…"
url: https://flexibooking.com/features/booking-history
description: "Every booking, payment and message in one ordered timeline so any teammate can pick up the conversation in seconds."
lang: en
---

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All features (https://flexibooking.com/features)

Feature

# Unified booking & sales history

Every booking, payment and message in one ordered timeline so any teammate can pick up the conversation in seconds.

Get a clean timeline of emails, calls, quotes, payments, refunds, and bookings across direct, OTA, and B2B channels, so your team understands context before replying or reselling. Each entry shows date, amount, status, and source; filters let you trace disputes, reconcile changes, and explain exactly what happened from first inquiry to last modification, while notes and attachments stay with the same record.

Modules used

## Lives inside these modules

- CRM & Communication
  Every customer, every interaction, in one profile.
  https://flexibooking.com/modules/crm-communication

Industries using it

## Particularly useful for

Tours: https://flexibooking.com/industries/tours
Wineries & breweries: https://flexibooking.com/industries/wineries-breweries
Spa: https://flexibooking.com/industries/spa

Related

## More in this category

### 360° customer view

See identity, preferences, history and lifetime value on one screen — no more digging through three tools to remember who someone is.
https://flexibooking.com/features/customer-360

### Branded transactional emails

Confirmations, reminders and change notices that look like you — sent automatically, so guests stop asking "what time again?"
https://flexibooking.com/features/transactional-email

### Segmented email & SMS campaigns

Send the right offer to the right segment — repeat guests, cart abandoners, VIPs — without burning the whole list.
https://flexibooking.com/features/segmented-campaigns

## See FlexiBooking on your own use case.

A 30-minute walkthrough on your services, your channels, your pricing model. No sales script.

Book a demo: https://flexibooking.com/demo

Talk to us: https://flexibooking.com/contact

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