---
title: "360° customer view — Customer & CRM | FlexiBooking"
url: https://flexibooking.com/features/customer-360
description: "See identity, preferences, history and lifetime value on one screen — no more digging through three tools to remember who someone is."
lang: en
---

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All features (https://flexibooking.com/features)

Feature

# 360° customer view

See identity, preferences, history and lifetime value on one screen — no more digging through three tools to remember who someone is.

See who a guest is, what they’ve booked, spent, and asked for, then greet them with context whether they email, call, or show up at the desk. The profile ties bookings, messages, preferences, and consent to one identity, surfaces repeat behavior and lifetime value, and suggests the next product based on past dates and categories your team can act on.

Modules used

## Lives inside these modules

- CRM & Communication
  Every customer, every interaction, in one profile.
  https://flexibooking.com/modules/crm-communication

Industries using it

## Particularly useful for

Tours: https://flexibooking.com/industries/tours
Wineries & breweries: https://flexibooking.com/industries/wineries-breweries
Spa: https://flexibooking.com/industries/spa
Attractions: https://flexibooking.com/industries/attractions

Related

## More in this category

### Unified booking & sales history

Every booking, payment and message in one ordered timeline so any teammate can pick up the conversation in seconds.
https://flexibooking.com/features/booking-history

### Branded transactional emails

Confirmations, reminders and change notices that look like you — sent automatically, so guests stop asking "what time again?"
https://flexibooking.com/features/transactional-email

### Segmented email & SMS campaigns

Send the right offer to the right segment — repeat guests, cart abandoners, VIPs — without burning the whole list.
https://flexibooking.com/features/segmented-campaigns

## See FlexiBooking on your own use case.

A 30-minute walkthrough on your services, your channels, your pricing model. No sales script.

Book a demo: https://flexibooking.com/demo

Talk to us: https://flexibooking.com/contact

## Structured data

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```